Patient Care Coordinator / Medical Assistant – Boise/Nampa
All Seasons Mental Health and Family Care Clinic is seeking a dedicated Patient Care Coordinator for our integrated care medical clinic. The patient care coordinator is responsible for consulting with patients to determine their needs, develop care plans, coordinate patient-care services, educate patients regarding their condition(s), and working with the care team to evaluate interventions. The patient care coordinator also provides Medical Assisting support within the clinic. This position is full-time, during regular business hours (Mon-Fri, 9am-5pm). This position can take place at both our Boise and/or Nampa locations (training time will largely take place at our Boise location).
All Seasons provides benefits such as: paid time off, health insurance, 401k plan with matching. We utilize both in-person and tele-health communications with our patients/clients allowing for flexibility in scheduling for our staff. We extend flexibility in employee schedules and take pride in the cultivation of a workplace that is understanding of the balance between work and home lives/needs.
All Seasons Mental Health and Family Care Clinic is committed to promoting diversity and inclusiveness in our workforce and to providing a work environment where everyone is treated with dignity and respect. All Seasons is a local Idaho company that has been serving our community since 1996. We’re proud of our skilled and compassionate staff members, and are looking to add dedicated individuals who will continue this same tradition of excellence.
Some essential functions of this role include:
- Process/track incoming and outgoing referrals
- Consult with patients and family members via phone and/or video conference to discuss their health conditions in-person/in office.
- Provide educational and community resources in conjunction with Primary Care Provider’s (PCP) treatment plan regarding the patient’s condition and medications. Coordinate with PCP to address care questions/concerns.
- Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
- Check-in on the patient regularly and evaluate and document their progress.
- Assist the care team with developing and evaluating health interventions.
- Comply with organizational guidelines and health care laws and regulations.
- Complete other duties as assigned.
- Provides support with the clinic’s Medical Assisting needs
- Ability to read, write and verbally communicate effectively, excellent listening skills, interpersonal and customer service skills, motivational interviewing, health care teaching, and coaching skills or ability to learn.
- Excellent organizational skills and ability to manage multiple tasks and timelines
- Ability to work independently, when needed, and to use sound judgment.
- Ability to establish and maintain effective, collaborative relationships with colleagues, providers, and community agencies.
- Knowledge of basic medical terminology, ICD and CPT codes and concepts of managed care.
- Intermediate computer application skills, including MS Windows, Word, Excel.
- Knowledge of community resources.
- Knowledge of barriers to care such as language, cultural factors, transportation, ability to self-manage and psychosocial issues and bring those to the attention of the care team.
- Previous care coordination experience is ideal but not required
- Compassion and empathy
- At least 2 years’ experience in clinical practices and Medical Assisting
- Special consideration given to Medical Assistants, CMAs, CNAs, LPNs, or a BA/BS in Social Work, or a related field
- Must be 18 years or older
- Must have a high school diploma or GED equivalent
Pay range: $17 – $20/hour DOE
Please submit a resume